Returns Policy

Brays Furniture Ltd constantly strives to make your shopping on line experience with us as enjoyable and easy as possible. We want you to be entirely satisfied with your order.

It's very easy, if you wish to return your goods for a full refund using our 7 day money back guarantee all we ask is that you contact us by e-mail stating your reasons for wishing to return the goods at This e-mail address is being protected from spambots. You need JavaScript enabled to view it All products must be returned in their original packaging and in the condition they were received. You will be refunded within 30 days of reciept of your order back to our warehouse, provided that the order is received in good condition. We will refund to you all the monies paid by you for the unwanted goods in question, including any original delivery charge, and excluding the cost of collection if that service has been rendered by us.

All our goods except for items sold in our clearance section carry a one year manufacturers guarantee against materials and workmanship. If you have any queries regarding this guarantee please contact our sales team on 0161-494-7555.

Mattresses cannot be returned once removed from it's original packaging.

Home assembly or flat pack furniture cannot be returned once construction has been attempted or completed.

Special orders or commisioned items are charged in full on the placement of your order and are not eligable for return.

For further information please see our full list of terms and conditions.

Delivery Policy

1. Please note that we do not operate an express delivery service. The delivery timeframes stated on this website are for guidance only and may vary by a week either way. We make every effort to get all orders to our customers as quickly as possible - usually within 3 - 5 working days. Our delivery service will contact you by phone to schedule the delivery with you. In the event that an item is temporarily out of stock we will notify you of any delay and despatch the item as soon as it is in stock.

2. For customer outside of a 40 miles radius in order to maintain competitive rates, we operate a ONE man delivery service. This means that for large or heavy items, the recipient will need to organize some form of assistance at the point of delivery unless you are residing in the Greater Manchester area where we can offer a white glove delivery service where 2 members of our dedicated delivery team will deliver your item directly into your home and the room of your choice. Due to our insurance terms, drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our logistic companies obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged. It is illegal for our drivers to stop on a red-route. You must ensure that you have made alternative arrangements prior to their arrival.

3. Due to the nature of our insurance, we operate a door-to-door delivery service which means that items are delivered to the threshold of a property. Our friendly drivers will often assist in taking items beyond the threshold, but please note that they are not insured if any damage is caused, and therefore we cannot be held responsible.

4. All recipients must inspect delivered item(s) and sign a delivery note to say that the item(s) are in 'as expected' condition. No refund claims can be made against us for item(s) that have been signed for.

5. Our large items such as garden furniture sets are delivered by pallet. Delivery of such items will be delivered as close to the proximity of the property as is physicaly possible. You will be contacted by the courier company to arrange a convinient time for you to receive your delivery. Should you live in an area which has difficult access points for large vehicles please advise us. If no advice is given and the delivery vehicle is unable to gain access via a single track road for example? You may incur further delivery charges.

6. FREE UK Mainland Delivery: This related to delivery throughout England, Wales, Southern and Central Scotland. 
Monday to Friday (excluding public holidays) only. Where items are shown as 'free shipping' on the site, the full cost of standard delivery to UK Mainland is included in the published price and quoted as free on our site.

7. Scottish Highlands and Islands £50 surcharge:  ALL Scottish Highlands and Islands are classed as outside of UK Mainland (by the shippers) and will incur a surcharge over UK Mainland charges. These charges apply even where the charge to UK Mainland is included in the published price and quoted as free on our website.
UK Highlands & Islands (AB1 - AB56, PO30-41, BT, IM, TR21-25, IV, KW, ZE, HS, KA27-28, PH1-50, PH49-50, PA20-88), Channel Islands (GY & JE), Ireland, Isle of Man.

8. European Delivery: We can deliver most our goods to EU countries, please contact us for delivery quote with the details of your order and your full address (including postcode), as delivery prices are calculated based on full weight of the shipment and the area in your country.

For further information please see our full list of terms and conditions.