Returns Policy

Brays Furniture Ltd constantly strives to make your shopping on line experience with us as enjoyable and easy as possible. We want you to be entirely satisfied with your order.

It's very easy, if you wish to return your goods for a full refund using our 7 day money back guarantee all we ask is that you contact us by e-mail stating your reasons for wishing to return the goods at This e-mail address is being protected from spambots. You need JavaScript enabled to view it All products must be returned in their original packaging and in the condition they were received. You will be refunded within 30 days of reciept of your order back to our warehouse, provided that the order is received in good condition. We will refund to you all the monies paid by you for the unwanted goods in question, including any original delivery charge, and excluding the cost of collection if that service has been rendered by us.

All our goods except for items sold in our clearance section carry a one year manufacturers guarantee against materials and workmanship. If you have any queries regarding this guarantee please contact our sales team on 0161-494-7555.

Mattresses cannot be returned once removed from it's original packaging.

Home assembly or flat pack furniture cannot be returned once construction has been attempted or completed.

Special orders or commisioned items are charged in full on the placement of your order and are not eligable for return.

For further information please see our full list of terms and conditions.